PAKALA ISP CRM • Subscriber Lifecycle & Bandwidth Billing Suite
High-performance operations platform built for internet service providers and cable broadband operators. Interfaces directly with FreeRADIUS and MikroTik NAS routers to automate subscriber onboarding, bandwidth throttling, online renewals, and technician fiber-cut dispatch.
Production Engineering & Operational Interface
Every Pakala Software platform is designed around strict deterministic logic, zero float rounding drift, and audited statutory compliance. We prioritize sub-second query performance and ergonomic keyboard efficiency for high-volume enterprise operations.
Built-In Guarantees
- Deterministic Math Fixed-point arithmetic guaranteeing zero rounding variance in statutory financial calculations.
- Data Privacy Self-hosted on your on-premises servers or private cloud VPC with encrypted local storage.
- Direct Engineering Desk Direct phone access to software engineers in Hyderabad without frustrating tier-1 ticket delays.
- Zero Vendor Lock-In Full access to relational SQL tables and automated database backup routines.
Automated RADIUS Authentication & CoA
Connects directly to your FreeRADIUS cluster. Automates PPPoE / IPoE user provisioning, MAC binding, speed profile changes, and Change of Authorization (CoA) disconnect packets.
Automated Renewal Invoicing & UPI Links
Sends automated WhatsApp and SMS renewal reminders 3 days before expiry with integrated UPI payment links. Upon payment, the subscriber connection is un-paused in under 2 seconds.
Expiry Captive Portal Redirection
When a subscriber plan expires, non-renewed traffic is automatically redirected to a custom branded renewal payment portal while blocking open web browsing.
Field Staff & Fiber Fault Ticketing
Geotagged break ticket management with mobile alerts for fiber splicing crews, tracking optical time-domain reflectometer (OTDR) fault locations and SLA timers.
Technical & Operational Matrix
Detailed capability and architectural benchmarks for this platform.
| ISP Feature | PAKALA ISP CRM | Generic Open-Source RADIUS Web UI | Manual Billing Spreadsheets |
|---|---|---|---|
| Automated Throttling/Cutoff | Automated instant RADIUS CoA packet dispatch | Manual server SSH or cron job script | Manual technician router login required |
| Payment Gateway Integration | Instant UPI / QR / Net Banking auto-reconnect | No native payment gateway connector | Manual cash collection and paper receipts |
| Tax Compliance (GST Invoicing) | Automated B2B/B2C GST tax invoice dispatch | Basic receipt without Indian GST compliance | Prone to invoicing tax calculation errors |
| Fiber Fault Management | Mobile field ticketing with GPS fault tagging | None (requires separate ticketing software) | Disorganized phone calls and lost tickets |
4-Step Implementation & Onboarding Runbook
Predictable deployment, data migration, and staff training.
Network Topology Mapping
Auditing your MikroTik / Cisco NAS routers, IP pools, PPPoE profiles, and bandwidth tier matrices.
RADIUS & Payment Configuration
Configuring FreeRADIUS SQL backends, payment gateway webhooks, and SMS/WhatsApp gateway credentials.
Subscriber Data Migration
Migrating active subscriber usernames, MAC addresses, balance dates, and plan assignments from legacy systems.
Live Cutover & NOC Handover
Pointing NAS authentication to the new cluster and conducting Network Operations Center (NOC) training.
Frequently Asked Technical & Commercial Questions
Straightforward answers directly from our senior engineering and solutions team.
Q: What happens when a subscriber pays their bill online at midnight?
The payment gateway triggers an instant webhook to PAKALA ISP CRM. The CRM verifies the payment, updates the billing ledger, issues an authenticated RADIUS CoA command to the core router, and restores full broadband speed within 2 seconds with zero human staff intervention.
Q: Can we lock subscriber accounts to their specific router MAC address to prevent password sharing?
Yes. PAKALA ISP CRM supports strict MAC address binding (Calling-Station-Id). If a subscriber attempts to connect using a different router or computer, the RADIUS server immediately rejects the connection.
Q: Does the software support GST-compliant invoicing with B2B input tax credit?
Yes. The system automatically calculates CGST/SGST or IGST based on subscriber location, includes your corporate GSTIN, and issues official tax invoices via WhatsApp and PDF download.
Q: Can local cable operators (LCOs) have sub-admin accounts to manage their own sub-distributors?
Yes. We support multi-tier franchise / LCO hierarchy with granular commission split calculations, wallet balances, and localized subscriber management.