Engineering Helpdesk
Technical Support & Incident Escalation
Report an urgent software bug, server outage, or data integration mismatch. All tickets are routed directly to senior software engineers in Hyderabad.
Support Channels & Operating Hours
Standard technical support operates Monday through Saturday, 9:00 AM to 7:00 PM IST. Enterprise clients with active 24/7 SLAs have around-the-clock priority hotline access for Critical Severity incidents.
Direct Phone Hotline
Dedicated Support Desk
What to prepare when submitting an incident
- Exact product name and build version number
- Screenshot of the error dialog or stack trace
- Sample input file causing the failure
- Never email unencrypted passwords or raw customer Aadhaar/PAN cards
Direct Ticket Submission